Activities in Considerate Systems
Information systems are being called upon not only to help keep us organized and productive, but also to help in the fabric of the way we live. We are starting to see them as solving social problems as they might begin reducing disruption; they help people enjoy others or even increase self-awareness. This talk will introduce notions of how we can introduce social awareness in our design practices and artifacts.
The talk will frame the Considerate System stance of social feedback to a user. We will describe results from a variety of Considerate Research projects, with examples including systems supporting people in audio conference call communication, TV interactions, saving energy in the Sustainability Base Leeds Platinum building and Considerate Mobile phone reactions.
For example, l will show that variance in conversational dominance can significantly be reduced with proactive aural feedback. Our experiments reveal that considerate feedback can also reduce the impact of extraneous noise on conversations. We show that further loading the narrow channel of human teleconference can improve it. CAMEO seeks to sense communication problems, and frame and respond to them in considerate ways. These include scheduling of advisory prompts, and assistive mechanisms to augment this bandwidth-constrained medium.
In working towards considerate systems, we are building CAMEO and other technology into a cyber-physical meeting support system. This ambient social feedback system includes social responses that take into account environmental sensing, interactive TV, and physical rewards. We conclude that all interactions with people in the physical world require an appreciation that they are in a social environment and engagement.
Ted Selker lectures on HCI and manages the Research on Accessible Voting (RAV) project at Berkeley. Ted spent 5 years as director of Considerate Systems research at Carnegie Mellon University Silicon Valley and developing the campus’s research mission. Ted spent 10 years as an associate Professor at the MIT Media Laboratory where he created the Context Aware Computing group, co-directed the Caltech/MIT Voting Technology Project, and directed a CI/IDI: kitchen of the future/product design of the future project.
His successes at targeted product creation and enhancement earned him the role of IBM Fellow and director of User Systems Ergonomics Research. He has taught at Stanford University, at Hampshire, University of Massachusetts at Amherst and Brown Universities and worked at Xerox PARC and Atari Research Labs.
Ted's innovation has been responsible for products ranging from notebook computers to operating systems. For example, his design of the TrackPoint in-keyboard pointing device is used in many notebook computers; his visualizations have made impacts ranging from improving the performance of the PowerPC to usability OS/2 ThinkPad setup to Google maps, his adaptive help system has been the basis of products as well. Ted’s work has resulted in numerous awards, patents, and papers and has often been featured in the press. Ted was co-recipient of the Computer Science Policy Leader Award for Scientific American 50 in 2004, the American Association for People with Disabilities Thomas Paine Award for his work on voting technology in 2006 and the Telluride Tech fest award in 2008.
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