Current Students

DSGN 305: Human-Centered Service Design


The service sector dominates the US economy. Companies are turning to human-centered design to innovate new services in our knowledge-based society. In this course, we will learn about a human-centered service design process and apply the process to design new or improved services that connect deeply with people’s needs for connectedness, belonging, and autonomy.

This is a project-based course for students interested in a human-centered design approach to service design. Outcomes may include organizational structures, new service designs, and possibly designed products to support the service.



Quarter Offered


DSGN 305 Human Centered Service Design
Meets Thursday, 1:00-4:00 p.m. in Ford G-201
Instructor: Elizabeth Gerber

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