DSGN 305: Human-Centered Service Design
The service sector dominates the US economy. Companies are turning to human-centered design to innovate new services in our knowledge-based society. In this course, we will learn about a human-centered service design process and apply the process to design new or improved services that connect deeply with people’s needs for connectedness, belonging, and autonomy.
This is a project-based course for students interested in a human-centered design approach to service design. Outcomes may include organizational structures, new service designs, and possibly designed products to support the service.
DSGN 305 Human Centered Service Design
Meets Thursday, 1:00-4:00 p.m. in Ford G-201
Instructor: Elizabeth Gerber
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